Case Study: Travis Perkins achieves superior customer experience and faster problem resolution with Aternity

Improve application performance while delivering a superior customer experience

Travis Perkins plc, the UK’s largest supplier to the building and home-improvement market with 23 businesses, 2,000+ sites and 28,000 employees, needed consistent, high-quality IT for branch colleagues and customers. The group lacked visibility into internet- and SaaS-delivered apps, relied on fragmented monitoring tools, and couldn’t join infrastructure metrics into a single user-focused view—risking lost productivity, order processing issues and damage to the brand.

Travis Perkins implemented Aternity for end-user experience monitoring to gain a single-pane view of application performance, baseline user experience, and generate real-time dashboards and reports. The solution sped up problem diagnosis and reduced mean time to resolution, increased colleague productivity, protected in-store revenue, and gave the IT team factual SLA visibility for third-party services.

Travis Perkins

Matt Greaves

Technology Director