Case Study: National Instruments reduces application performance troubleshooting time by 90% with Aternity APM

Aternity APM reduces time spent on application performance issues by 90% for National Instruments

National Instruments’ public site, ni.com, serves millions of visitors and relies on a complex stack of roughly 300 Java applications running across hundreds of JVMs. Frequent releases—about 120 scheduled change windows a year—led to repeated production issues that consumed the Web Systems team’s time (support spent up to 90% of their on‑call time troubleshooting), created friction with developers, and sometimes disrupted customers using critical site functions like the product configurator.

NI deployed Aternity APM to gain deep, code‑level visibility into transactions in test and production, letting teams pinpoint root causes without guessing or modifying code. As a result, troubleshooting time dropped by ~90%, mean time to resolution fell, production incidents decreased by 20–30%, cross‑team finger‑pointing stopped, and the site became more stable—enabling a jump from 16 to 120 yearly updates and improving customer experience.

National Instruments

Eric McCraw

Global IT Web Systems Manager