Case Study: Systemagic achieves faster, more efficient IT service delivery with Atera

Systemagic cuts response times to 25 minutes with Atera

Systemagic, a UK-based IT service provider, faced the challenge of maintaining its high standard of customer service and rapid response times without a dedicated sales team, all while needing to keep its operational costs and pricing competitive. To support its unique technician-led model, the company required a cost-effective IT management platform to automate manual processes and increase efficiency, leading them to the vendor Atera and its product for MSPs.

By implementing Atera's platform, Systemagic automated software patching and onboarding, which drastically reduced manual work and setup times for new clients. The solution provided the tools for proactive monitoring, allowing technicians to fix issues before they became problems. As a result, Systemagic achieved an average response time of under 25 minutes and a 99% customer satisfaction rate, with Atera playing a key role in sustaining the company's growth.

Systemagic