Case Study: SWNS Media Group achieves doubled productivity and a 66% reduction in ticket handling time with Atera

SWNS Media Group has doubled their productivity with Atera

SWNS Media Group, a global news-content provider with nine offices, faced an overload of support tickets, limited visibility into remote devices, inconsistent patch management, and poor cross-department collaboration. They turned to Atera (Atera for IT Departments) to centralize device management, improve reporting and analytics, and automate repetitive IT tasks.

By deploying Atera’s single agent, automation and Open AI–powered script generator, SWNS cut open tickets from 150 to 15, reduced ticket-handling time by about 66%, saved 30–45 minutes per laptop, and cut scripting time from 30 minutes to 30 seconds—freeing two of four team members for other work. Atera delivered measurable gains in efficiency, control, and proactive IT support.

SWNS Media Group

John Merrick

Technical Lead