Case Study: SWNS Media Group doubles productivity with Atera

SWNS Media Group doubles productivity with Atera and cuts ticket handling from 130 to 15

SWNS Media Group, a UK-based press and media organization with over 200 employees, faced significant IT challenges. Their small team of four technicians was overloaded with tickets, lacked visibility into device management, and had no clear processes for patching or collaborating with other departments like Finance and HR. To address these issues, they partnered with the vendor Atera to implement its IT management platform.

By implementing Atera, the IT team gained remote access, automation, and AI-powered scripting tools. This allowed them to automate repetitive tasks, collaborate seamlessly with other departments, and resolve issues proactively. The solution had a measurable impact, reducing their open ticket queue from 130 to just 15 and cutting the personnel needed for ticket management in half, from four technicians to two. Atera dramatically improved resolution times and overall productivity for SWNS Media Group.

SWNS Media Group