Case Study: Repacorp streamlines IT operations with Atera

Repacorp reduces IT workload and speeds ticket resolution with Atera

Repacorp, a US-based manufacturer of custom labeling and packaging solutions, faced the challenge of scaling its IT support for a growing business without increasing its lean team's headcount. The company needed to manage a rising volume of tickets and reduce time-consuming manual troubleshooting. To address this, they turned to vendor Atera and implemented its AI agent, Robin.

By deploying Atera's Robin to automate the first line of support, Repacorp significantly reduced time spent on repetitive tasks and streamlined ticket resolution. The solution allowed the IT team to focus on strategic initiatives while providing faster response times and reduced downtime for end-users. Atera provided Repacorp with a scalable IT model that supported business growth without adding complexity or personnel.

Repacorp