Case Study: MadPC achieves 33% faster ticket handling and proactive IT management with Atera

MadPC chooses Atera to boost productivity

MadPC, an MSP run by Gabriel Bariatti that also manages the Vincent de Paul Avignon campus, faced a stretched IT team supporting some 650 workstations across four sites plus about 40 customer networks. With one person handling day-to-day operations, MadPC struggled with low user security awareness, an overload of repetitive tickets, poor multi-site visibility, and a growing need for analysis and reporting. To address these challenges they deployed Atera for MSPs from vendor Atera.

Atera was rapidly installed and replaced manual, time-consuming processes with automation, centralized visibility, and proactive monitoring. As a result Atera helped MadPC cut ticket management time by a third, free up time for strategic projects, improve responsiveness and proactive management, and significantly strengthen campus security—delivering measurable efficiency and security gains.

MadPC

Gabriel Bariatti

Chief Information Officer