Case Study: Jones Plastic and Engineering achieves 30% reduction in average resolution time and sub-hour ticket responses with Atera

Jones Plastic fast-tracks to scalability & agility with Atera

Jones Plastic and Engineering, a global leader in injection molding and assembly, was struggling to support more than 800 employees across six international sites with only seven IT staff. The company faced slow response times, inefficient onboarding, limited remote access, poor visibility into endpoint health and compliance, and a need to better detect issues before they escalated — so they turned to Atera (Atera for IT Departments).

Atera delivered real-time monitoring, remote access, automated software-bundle deployment and customizable alerts, letting Jones Plastic auto-install full tech stacks, proactively detect hardware issues and remediate problems remotely. Using Atera, Jones Plastic achieved a 30% reduction in average resolution time and now resolves tickets in under one hour (versus the 4–6 hour industry norm), improved onboarding and employee productivity, eliminated recurring issues, and reduced costs via Atera’s per‑technician pricing.

Jones Plastic and Engineering

Carl Romines

IT Manager