Case Study: Jones Plastic and Engineering achieves scalable, agile IT support with Atera

Jones Plastic and Engineering cuts IT response time to under one hour with Atera

Jones Plastic and Engineering, a large-scale manufacturing company with a distributed workforce, faced challenges in providing timely IT support and securely onboarding remote employees. Their IT team struggled with inefficient communication methods and could not easily access off-network devices, hindering scalability. To overcome these issues, they turned to the vendor Atera and its IT management platform.

By implementing Atera, Jones Plastic gained secure remote access to any device, enabling immediate support and the ability to deploy customized software bundles to new hires in just a few clicks. The solution from Atera resulted in a dramatic improvement, with the company's average ticket response time dropping to under one hour. This allowed their small IT team to proactively manage over 800 endpoints and scale operations efficiently without increasing headcount.

Jones Plastic and Engineering