Case Study: EDSI saves technicians 48 hours per week with Atera

EDSI saves technicians 48 hours a week with Atera

EDSI, a workforce development and consulting firm, faced challenges with a costly and inefficient fragmented IT stack that lacked integration and visibility. This disjointed system led to redundant manual tasks and limited autonomy for their team of nine IT professionals. They turned to Atera's all-in-one IT management platform to consolidate their tools and regain control.

By implementing Atera's unified solution, which included RMM, ticketing, and AI-powered tools like Copilot, EDSI streamlined its workflows. The results were significant, including a 15% reduction in support ticket volume, a 25% decrease in average resolution time, and a savings of 48 hours per technician each week. Atera provided the centralized hub and automation that allowed EDSI's IT operation to become more proactive and data-driven.

EDSI (Educational Data Systems, Inc.)