Case Study: Delap Cyber achieves faster IT support and scalable efficiency with Atera

Delap Cyber resolves IT issues in 10 to 15 minutes with Atera

Delap Cyber, a provider of IT management and cybersecurity services for multi-location businesses, faced operational inefficiencies and scalability challenges. Their cumbersome ticketing system and manual processes caused delays and consumed valuable technician hours. To address this, they turned to the all-in-one Atera platform.

By implementing Atera's RMM and PSA solution, Delap Cyber streamlined its ticketing, automated patch management, and gained real-time network insights. This allowed the team to resolve IT issues in just 10 to 15 minutes, a dramatic improvement from their previous one-day SLA. Atera enabled efficient scaling, reduced costs, and provided the proactive support their clients demand.

Delap Cyber