Case Study: CHT Info achieves 200% growth with Atera

CHT Info cuts operational costs by 50% with Atera

CHT Info, an IT consultancy and service provider for SMBs in Brazil, faced challenges with its traditional break-fix support model, which resulted in delayed customer support, extended response times, and a lack of centralized management and monitoring capabilities. Seeking to reduce costs and improve management control and productivity, founder Henrique Teixeira adopted the Atera platform for MSPs.

By implementing Atera's all-in-one solution, CHT Info centralized its IT support management, gaining efficient control over tickets, contracts, and SLAs. The partnership with Atera yielded transformative results, including a 60% reduction in support requests, a 50% decrease in operational costs, and a 50% reduction in deployment time for new devices. These efficiencies contributed to the company achieving over 200% growth in two years, allowing them to focus on new projects and customer security training.

CHT Info