Case Study: CCI saves 200 hours a month with Atera's Robin

CCI frees 200 hours a month with Atera

CCI, a global property management firm with over $1 billion in assets under management, faced the challenge of scaling its IT support for a distributed workforce after bringing operations in-house. With a lean team of seven technicians handling 500 monthly tickets, they needed a solution to reduce manual diagnostics, speed up resolutions, and manage workload without compromising security or compliance. They turned to Atera and its AI product, Robin, to address these issues.

By implementing Atera's Robin AI agent, the company automated its first line of support. The solution autonomously diagnoses and resolves common issues, drastically reducing the manual effort required from technicians. This resulted in the IT team saving over 200 hours per month, a 50% reduction in resolution times for escalated tickets, and 67% of tickets being resolved with Robin's help. Atera enabled CCI to scale its operations efficiently while significantly improving both technician and end-user satisfaction.

CCI