Case Study: Systemagic achieves 25-minute average response and proactive automated patching with Atera

Atera keeps an IT company agile, without a sales team

Systemagic, a UK-based managed services provider that relies on IT technicians as its sole customer-facing team, needed to speed up manual processes—patching, deployments, identifying upsell opportunities—and keep costs predictable while growing without adding headcount. To meet those challenges they selected Atera for MSPs.

Atera enabled Systemagic to automate patching, push scripts and programs remotely, and gain proactive monitoring so technicians can fix issues before clients notice. With Atera’s per‑technician pricing and streamlined workflows, Systemagic reduced average response time to 25 minutes or less with a 99% satisfaction rate, achieved easier deployments and predictable costs, and scaled services without expanding their team.

Systemagic

Adam Beer

IT Technician