Case Study: Amerihub achieves streamlined operations and faster customer support with Atera

Atera drives Amerihub efficiency to deliver dynamic customer support

Amerihub, a Chicago-area Managed Service Provider, needed a hassle-free, full-feature Remote Monitoring and Management (RMM) solution to manage SMB customers without interrupting their clients’ business flow. They chose Atera’s cloud-based IT automation platform (combining RMM, PSA, and Remote Access) to get a lightweight but robust agent-based system, advanced AV alignment with Webroot, flexible feature sets, and a pricing model that could grow with their business.

Atera deployed its cloud platform with pre-configured administrative tasks, a centralized dashboard, patch management templates, scripting/APIs, and streamlined agent rollout to automate maintenance and speed troubleshooting. As a result Amerihub reports improved operational efficiency, faster issue resolution, freed-up technician time for higher-value work, and has been gradually adding more Atera services to scale support and enhance the customer experience.

Amerihub

Vince Adamo

Technical Support Director