Case Study: ianacare achieves federal recognition and improved accessibility with A.Team

ianacare reduces support tickets by 30% with A.Team

ianacare, a caregiving coordination platform, faced a critical challenge as its mobile-only app was systematically losing its most vulnerable users, predominantly older adults who struggled with the interface. This accessibility issue threatened to undermine their business and prevent them from qualifying for a crucial eight-year federal funding program from the Center for Medicare and Medicaid Services. A.Team was engaged to address this problem.

A.Team matched ianacare with a product designer who created a complementary web application and established a unified design system. This solution eliminated the accessibility barriers, reducing related support tickets from five or six per month to zero. Most significantly, it enabled ianacare to be accepted into the federal CMS program, transforming them into a federally recognized platform and unlocking sustainable funding.

ianacare