Case Study: Global Sports Marketing Company achieves 11,000% inbound caseload increase and launches 3 international IVR lines in 30 days with A.Team

A.Team Helps Build Paris 2024’s IVR System in 30 days

Global Sports Marketing Company faced a one-month deadline to design and deploy a 24/7 Interactive Voice Response (IVR) call center and decision trees to support Paris 2024. After evaluating options, they engaged A.Team to deliver the IVR system because of speed, cost, and proven expertise.

A.Team assembled a lead architect and a distributed 24/7 team, built a development environment, and launched three international IVR lines in four weeks. The solution scaled to sustain extreme call volumes (inbound cases supported increased by 11,000%), improved customer satisfaction and agent efficiency, and resulted in the IVR lead being hired full time — demonstrating that A.Team met the high-stakes Olympic requirements on schedule.