Case Study: Zykrr achieves 30-40% faster issue resolution with Atatus

Zykrr resolves issues 30-40% faster with Atatus

Zykrr, a fast-growing customer experience platform based in India, faced significant challenges with its disconnected monitoring tools. Their existing setup, built around Dynatrace, lacked integration between application performance data and logs. This forced engineers to manually correlate data across multiple tools during incidents, leading to slow root cause identification and recurring issues that impacted users. To solve this, they turned to Atatus for a unified observability solution.

By implementing Atatus APM and Log Monitoring, Zykrr unified its application performance data and logs into a single workflow. This trace-to-log correlation provided complete visibility and eliminated the need for manual investigation. The solution delivered dramatic results, including 30-40% faster incident resolution, a 25% reduction in recurring issues, and a 35% improvement in the mean time to identify the root cause. Atatus enabled the team to proactively catch bottlenecks and significantly reduce the number of customer-reported problems.

Zykrr