Case Study: GlobalPOS achieves 30% faster incident detection with Atatus full-stack observability

GlobalPOS cuts incident detection time by 30% with Atatus

GlobalPOS, a leading gift card and payment solutions provider based in Australia, faced a critical lack of visibility across its API-driven transaction flows. This made it difficult to pinpoint the source of failed redemptions or slow payment APIs, requiring engineers to manually switch between multiple tools for debugging. To overcome these challenges, they partnered with Atatus for a full-stack observability solution.

By implementing Atatus, GlobalPOS gained end-to-end visibility into its entire transaction ecosystem, including APIs and third-party integrations. The solution provided unified monitoring and distributed tracing, which led to a 30% faster incident detection time and a 25% reduction in API performance issues. These improvements resulted in 99.95% checkout reliability and a significant decrease in alert noise, ensuring smoother transactions for their retail partners.

GlobalPOS