Case Study: MTN Ghana achieves scalable, resilient voice broadcasting with astTECS

MTN Ghana scales outbound voice broadcasting for millions with AstTECS

MTN Ghana, a major mobile network operator in Africa, required a scalable and resilient voice broadcasting solution to manage massive outbound call volumes for customer engagement. Their legacy systems were causing performance bottlenecks and could not support their need for centralized campaign control and fault tolerance. To address these challenges, they collaborated with AstTECS to implement a next-generation, telecom-grade solution.

AstTECS designed and deployed a highly scalable system that eliminated performance degradation and single points of failure. The solution provided MTN Ghana with the capacity for distributed execution of campaigns, support for IVR and DTMF input, and delivered real-time analytics. This allowed the operator to effortlessly handle exponential growth in demand, ensuring reliable service for notifications, promotions, and alerts across its vast subscriber base.

MTN Ghana