Case Study: a top internet search firm cuts network ticket resolution time by 50%+ with Astreya’s 24/7 NOC support

Top Internet Search Firm - Customer Case Study

Astreya partnered with a top internet search firm that was facing significant challenges with its Network Operating Center (NOC). Network connectivity issues were extremely costly, and the client's high-level engineers were being overwhelmed with routine Level 0 support requests, preventing them from focusing on critical projects.

The solution from Astreya was to provide dedicated 24/7 NOC helpdesk first response for all Level 0 support. This service model delivered flexible, multi-channel support and improved resource management. As a result, Astreya helped achieve a more than 50% reduction in time to resolve tickets, with over 80% resolved within four hours, freeing the client's engineers for higher-priority work.