Case Study: Morningstar achieves 148 automatable processes mapped in 4 weeks with Astreya

Morningstar maps 148 automatable processes in 4 weeks with Astreya

Morningstar, a global financial services firm, faced significant challenges with a fragmented IT support operation. Their decentralized processes, outdated knowledge base, and isolated AI experiments hindered efficiency. Astreya was engaged to conduct a four-week AI operations assessment to create a unified roadmap ahead of a planned global service desk expansion.

Astreya's assessment mapped 153 processes, identifying 148 as fully or partially automatable. The solution included a tool gap analysis, a readiness score, and a detailed six-month sprint plan with over 20 prioritized use cases. Astreya projected that the implementation would result in a 72% reduction in cycle time, 34% effort savings, and 42% of tickets being handled by AI agents.

Morningstar