Case Study: a leading technology company achieves faster insights and stronger reporting with Astreya

Leading Technology Company - Customer Case Study

The customer, a leading technology company, faced a significant challenge in gaining a comprehensive operational view due to its highly siloed data. With inventory worth tens of millions of dollars spread globally and over 4,000 monthly support incidents handled across 40+ offices, senior managers lacked the centralized reporting needed for quality insights. Astreya was engaged to address this critical need.

Astreya engineered a custom centralized reporting portal that connected various data stores and spreadsheets using existing tools like AppEngine and Cloud SQL. This solution provided lightning-fast access to targeted information, enabling central tracking of support tickets, inventory, and workforce directories along with service level monitoring. The results included dramatically improved decision-making through stronger reporting and the recapture of valuable PM and analyst time, allowing them to focus on driving the business forward.