Case Study: Global High Tech Company improves global collaboration and reduces support costs with Astreya

Improving Global Collaboration, Reducing Support Headaches

Astreya partnered with a global high tech company that was struggling with inefficient video conferencing support across its 5,000 rooms. Collaboration was critical to the client's global operations, but its experience was hampered by using over five different vendors, creating a fragmented and unreliable service.

Astreya's solution focused on creating well-run, uniform environments and proactive problem-solving to prevent issues. This streamlined approach led to significant results, including a 15% cost reduction in support, a 25% decrease in tickets needing escalation, and a 40% drop in average resolution time. Astreya was able to reduce the number of technicians from 23 to 15 while simultaneously supporting a 20% annual growth in video conferencing needs.