Case Study: the largest search engine organization achieves global AV fleet uptime with Astreya AV Managed Services

Enhancing AV Fleet Performance for the Largest Search Engine Organization

The Largest Search Engine Organization faced the complex challenge of managing its extensive global AV fleet of over 16,000 rooms across multiple countries. The client needed a comprehensive solution to ensure maximum availability and uptime for its critical audiovisual services, which are essential for internal collaboration. To address this, they sought a standardized global managed service solution from vendor Astreya.

Astreya implemented its AV Managed Services, which included a detailed service design plan and a robust framework of SLAs and KPIs. This solution enabled a remarkable 35% growth of the client's AV fleet to over 27,000 rooms. Astreya's team efficiently resolved over 150,000 tickets annually, conducted 12,000 monthly room inspections, and provided support for more than 3,000 events over three years, significantly enhancing operational excellence and minimizing downtime.