Case Study: a Fortune 100 tech company improves AV operations with Astreya AV Managed Services

Astreya's AV Managed Services Revolutionize Fortune 100 Tech Company's Operations

A Fortune 100 tech company faced significant challenges managing its global AV infrastructure due to a reactive support model. Without Astreya's AV Managed Services, the client struggled with fluctuating ticket volumes, poor incident management, and a lack of proactive room inspections, which led to operational disruptions and decreased productivity.

Astreya implemented its AV Managed Services to provide a proactive, global solution. This included software automation that reduced yearly user incidents by 10%, monthly inspections of over 10,000 rooms, and support for more than 1,000 events. Astreya's solution achieved a 100% resolution rate for remote office AV issues, ensuring business continuity and a seamless experience for the client's users.