Case Study: Vivienne Westwood modernizes D2C and accelerates delivery with Astound Commerce and Salesforce

Vivienne Westwood launches Salesforce Service Cloud and OMS in 6 weeks with Astound Commerce

Vivienne Westwood, a global fashion powerhouse, found its direct-to-consumer growth hampered by an inflexible and expensive legacy platform. To meet ambitious revenue goals, the brand partnered with Astound Commerce for a digital transformation, requiring a new site look and the seamless integration of an order management system and customer service program under a tight deadline.

Astound Commerce implemented a multi-cloud Salesforce solution using Commerce Cloud, Service Cloud, and OMS. This included a custom front-end reflecting the brand's heritage and over 15 third-party integrations. The Service Cloud and OMS components were delivered in just six weeks. The results included a best-in-class, flexible storefront, an optimized site architecture, a robust future-proof ecosystem, and automated workflows that improved operational excellence.

Vivienne Westwood