Case Study: London Gatwick Airport achieves unified Salesforce-driven passenger experience and revenue growth with Astound Commerce

London Gatwick Airport unifies Salesforce in 3 years with Astound Commerce

London Gatwick Airport faced a fragmented multi-partner landscape that hindered the value of its Salesforce ecosystem, leading to inefficient digital passenger experiences. To boost revenue and volume, the airport required a strategic partner to stabilize its platform and modernize its dated codebase. Gatwick selected Astound Commerce to unify its Salesforce Commerce, Marketing, and Service Clouds.

Astound Commerce stabilized the platform and implemented a 3-year enhancement roadmap, which included features like "Best Match" parking recommendations and improved cart upsells. By moving to an Agile Scrum methodology with monthly releases, the solution enhanced the passenger experience and drove measurable revenue growth. The project was completed on time and on budget, establishing a cadence for continuous digital improvement.

London Gatwick Airport