Case Study: City of Allen, TX achieves reliable citywide connectivity and esports-ready performance with Astound Broadband

City of Allen, TX keeps 20+ facilities online with Astound Broadband

The City of Allen, TX faced significant challenges with its legacy analog telecom services, which were highly susceptible to outages and dropped calls that impacted essential and emergency services. This unreliable infrastructure was problematic for the city's 1,000 employees across more than 20 facilities. Astound Broadband provided a solution using their Fiber Dedicated Internet Access (DIA), public Wi-Fi, and Hosted Voice services.

Astound Broadband implemented a resilient network with multiple point-to-point connections and a dedicated 10 Gig line for high-profile esports events. The results included wider and more reliable public Wi-Fi, fast VPN access for remote staff, and a dramatic reduction in outages. The city's CIO noted that downtime is no longer a topic of discussion because outages simply do not happen with the new Astound solution.

City of Allen, TX