Case Study: Tesoro achieves 24x7 IT support and 50% cost savings with Astadia

Astadia helps Tesoro support a nationwide organization with 24x7 monitoring, service desk and onsite operations support to save costs and meet business and service level objectives

Tesoro, a Fortune 150 petroleum refiner and marketer with seven refineries and more than 1,400 retail stations, needed a better way to support 24x7 IT operations. After rising costs and some language/time-zone friction with an offshore vendor, Tesoro turned to Astadia for a North American-based service desk and operations support model with strong SLA performance and first-call resolution.

Astadia implemented an extended service desk, 24x7 IT Operations Center monitoring, and onsite corporate headquarters support to handle incidents, monitoring, and data center tasks. The result was about 50% cost savings versus in-house staff, and even as help desk ticket volume increased 250%, Astadia consistently met and exceeded key service level metrics for Tesoro.

Tesoro