Case Study: Rosetta Stone achieves global, scalable customer support with Astadia and Salesforce Service Cloud

Astadia helps bring Rosetta Stone and salesforce.com’s Service Cloud together in a perfect complement of technology in support of innovative learning through software

Rosetta Stone, the global language-learning software provider serving millions of users in 150+ countries, needed a flexible, scalable customer service solution to replace its expiring vendor contract. It required fast deployment, Oracle integration, multi-language support, tier-based entitlements, and a 360-degree customer view, and turned to Astadia and Salesforce Service Cloud to meet those needs.

Astadia implemented Service Cloud in just 11 weeks using an Agile approach, launching a customer portal, Knowledge Base, case management, Live Agent Chat, custom response templates, and bug tracking for Rosetta Stone’s U.S., India, and Korea teams. The result was lower-cost, higher-quality support, improved self-service and preferred-channel service, and a unified view of customers across marketing, cases, and assets.

Rosetta Stone