Case Study: InterCall achieves extended Salesforce sustainment and complex process go-lives with Astadia

Astadia helped InterCall support, configure and enhance Salesforce services for three critical Lines of Business

InterCall, a global leader in audio, web, and video conferencing, needed sustainment support for its Salesforce.com environment across three lines of business, plus help with related systems and support-ticket management. To strengthen its internal IT team, InterCall turned to Astadia for short-term application sustainment and production support, including support for Salesforce and Informatica Cloud integrations.

Astadia provided a five-person team from its Global Delivery Center in India to deliver 24x7 real-time support, aligned to InterCall’s U.S. and France-based business units. The engagement was extended from three months to seven months, and three complex business processes went live. InterCall also gained hands-on experience within its internal team, while Astadia expanded the project into more advanced design and development work.

InterCall