Case Study: Clark County Water Reclamation District improves Oracle E-Business Suite support with AST Corporation

Clark County Water Reclamation District Improves Customer Experience With AST Support Services

Clark County Water Reclamation District, a leader in wastewater treatment, required more extensive support for its Oracle E-Business Suite following a successful upgrade. Their existing IT staff could not handle the demands of the expanded system footprint, so they turned to their vendor, AST Corporation, for a solution.

AST Corporation implemented a flexible, blended support model using their proprietary methodology. This provided comprehensive functional, technical, and database administration support. The solution included establishing formal support and change management processes, which enabled the district to effectively address day-to-day needs and begin optimizing its system, resulting in a highly effective partnership and a greater return on their Oracle investment.

Clark County Water Reclamation District