Case Study: Toray CMA streamlines deviation management with AssurX

Toray scales quality workflows with AssurX and 60+ action forms

Toray Composite Materials America Inc. (Toray CMA) faced significant inefficiencies with a paper-based system for managing quality deviations and nonconformances. Their outdated process lacked reporting capabilities, made data analysis impossible, and caused delays. To improve efficiency and align with their culture of innovation, the company's Quality Assurance team began seeking an automated solution, ultimately selecting the AssurX quality management system (QMS) for its extensive configurability.

The implementation of AssurX involved mapping workflows for deviations and corrective actions with support from AssurX Professional Services. Toray CMA now uses over 60 active action request forms within the highly configurable AssurX system to automate processes like complaint intake, investigations, and audit findings. This transition resulted in clearly defined processes that significantly reduce time to resolution, provide meaningful data for quality improvement, and ensure compliance with industry standards like ISO 9001 and AS9100.

Toray