Case Study: Multi-Plant Pharmaceutical & Chemical Manufacturing Company achieves 10,500+ annual personnel-hour savings and a streamlined, paperless QMS with AssurX

Multi-plant Pharmaceutical & Chemical Manufacturing Company - Customer Case Study

A multinational, multi-plant pharmaceutical and chemical manufacturer was hampered by paper-based reports, spreadsheets and manual processes to track defects, deviations, supplier issues and lab incidents. Daily one-hour meetings with about 12 stakeholders were required to review events—often with attendees unaware of incidents beforehand—causing delays in dispositions, heavy administrative work and poor traceability.

The company deployed AssurX’s global QMS (Adverse Events/Deviations, CAPA, Complaint, Supplier Quality, Audit, Disposal and EH&S modules) to automate reporting, notifications and escalations. Within days meetings shrank to 10 minutes and 400 users were live in two weeks; within 90 days routine daily meetings were eliminated. The system provided instant visibility, automated follow‑up and audit readiness, saving more than 10,500 personnel-hours annually, enabling rollout across 8 countries/5 languages and freeing 1.5 FTEs for value‑added work.