Case Study: Highline Warren achieves enterprise quality management, increased accountability and 20 hours/week time savings with AssurX QMS

Building an Enterprise Quality Management Ecosystem for the Long Haul

Highline Warren, a Memphis‑headquartered national manufacturer and distributor with 27 facilities, over 1,700 employees and more than $1B in revenue, faced growing quality-management strain from manual processes. Document control was centralized and labor‑intensive, while CAPA relied on paper and ad‑hoc databases, creating errors, slow cycle times and poor accountability across the quality chain.

The company implemented the configurable AssurX QMS—starting with document management and CAPA and expanding to deviations, safety, complaints and analytics—which automated workflows, task assignments and email reminders. The system delivered clearer accountability, dashboard visibility and ISO alignment, saved an estimated 20+ personnel hours per week, and provided the data and controls to drive ongoing process improvements.

Highline Warren

Michael Hansen

Senior Director, Quality Assurance and Regulatory Affairs