Case Study: Keystone Dental saves over 1,000 labor hours per year with AssurX complaint handling and FDA reporting

Keystone Dental Saves More Than 1,000 Labor Hours Per Year with AssurX Complaint Handling and FDA Reporting

Keystone Dental, an FDA-regulated innovator in dental implants and biomaterials, was struggling with paper-based complaint handling that slowed efficiency, complicated reporting, and made it harder to keep up with growing complaint volumes. To improve compliance and scalability, the company turned to AssurX complaint handling and FDA reporting.

AssurX implemented an automated complaint management solution integrated with Keystone Dental’s Oracle database, and later expanded it to include MedWatch and FDA electronic submissions. The result was more accurate, uniform data, faster complaint processing, reduced backlog, and a decline in time to closure, saving Keystone Dental more than 1,000 labor hours per year.

Keystone Dental

Paul Juliano

Manager of Business Intelligence