Case Study: Peninsula Orthopaedic Associates improves patient access with Assort Health

How Peninsula Orthopaedic Associates improved patient access and regained lost time with Assort Health

Peninsula Orthopaedic Associates faced significant patient access challenges, including excessive 90-minute phone wait times and a 75% abandoned call rate, leaving both patients and their overwhelmed staff frustrated. The organization sought a solution from Assort Health to handle routine scheduling tasks and reduce call abandonment.

Assort Health implemented its Voice AI agent to answer all inbound calls, directly handle scheduling tasks, or route more complex needs to live staff. This solution led to a 75% reduction in abandoned calls, slashed wait times from 90 minutes to seconds, and achieved patient satisfaction scores between 4.5 and 4.6 out of 5, freeing the team to focus on higher-value patient care.

Peninsula Orthopaedic Associates

Shelley Price

Manager, Patient Services