Case Study: Northern California Retina-Vitreous Associates reduces missed calls and speeds retina scheduling with Assort Health

How NCRVA automated complex retina scheduling and reduced missed calls with Assort Health

Northern California Retina-Vitreous Associates (NCRVA), a practice with six locations and seven specialists, was struggling to manage a high volume of over 10,000 monthly calls. Even with a large team, they were missing approximately one-third of calls, which delayed scheduling for urgent retinal conditions and strained relationships with their referring providers. The complexity of retina scheduling made scaling their staff a difficult and costly challenge, leading them to seek a solution from vendor Assort Health.

Assort Health implemented its Voice AI agent to automatically answer, route, and schedule calls. The solution applied NCRVA's specific clinical guidelines to prioritize urgent cases and handled complex rules involving insurance and patient history. This allowed Assort Health to recover the previously missed calls, schedule urgent retinal detachments within the critical 1-2 day window, and free up NCRVA's staff to focus on patient care instead of administrative tasks.

Northern California Retina-Vitreous Associates

Aamar Hayoth

Chief Administrative Officer