Case Study: Barrington Orthopedic Specialists reduces missed calls and speeds scheduling with Assort Health

How Barrington Orthopedic Specialists automated complex scheduling and reduced missed calls with Assort Health

Barrington Orthopedic Specialists, a multi-location orthopedic practice, faced significant patient scheduling challenges. With long wait times causing 30-40% of calls to be abandoned, they risked losing substantial revenue and overworking their call center staff. The practice turned to Assort Health and implemented its Voice AI agent to address these issues.

Assort Health's solution was integrated directly into the practice's EMR with minimal effort. The AI agent automated complex scheduling by following the practice's specific rules, ensuring patients were matched correctly. This resulted in a wait time reduction from over 30 minutes to under 5 minutes, the prevention of 2,090 missed calls monthly, and the generation of $120,000 in incremental annual revenue from newly captured after-hours appointments.

Barrington Orthopedic Specialists

Rik Baier

Chief Executive Officer