Case Study: Chesapeake Health Care achieves $1M+ in new revenue with Assort Health

Chesapeake Health Care generates $1M+ and cuts hold times 89% with Assort Health

Chesapeake Health Care, a Federally Qualified Health Center, was struggling with an overwhelmed call center system. Their staff could not handle the high volume of patient calls, leading to long hold times, a high rate of dropped calls, and significant operational inefficiencies. To address these patient access challenges, they partnered with Assort Health to implement its Agentic AI Platform for Patient Engagement.

Assort Health's AI solution automated call handling, appointment scheduling, and patient inquiry triage by integrating deeply with Chesapeake's EHR. This resulted in a dramatic improvement, including a rise in patient satisfaction from 2.6/5 to 4.4/5, a reduction in hold times by 89%, and a 50% increase in labor capacity. Furthermore, Assort Health's platform generated over $1M in new revenue from recovered calls and after-hours bookings for Chesapeake Health Care.

Chesapeake Health Care