Case Study: IDT Telecom achieves centralized, time-saving asset tracking with Asset Panda

With Asset Panda, Frozen Spreadsheets Are A Thing Of The Past For IDT

IDT Telecom, a $1.5 billion NYSE-traded communications and payments company with about 1,000 employees across 20+ countries, struggled with manual asset tracking at a 400‑employee branch that manages kiosks across the U.S. and Puerto Rico. Inventory and repair data were spread across Excel spreadsheets and four different platforms, causing frequent crashes, duplicated work and slow, error-prone updates.

Since adopting Asset Panda (customer since May 2018), IDT consolidated mobile asset tracking, data import, customized reporting, an enterprise service desk, unlimited custom fields/actions and OneLogin single sign‑on into one centralized app. The result: faster lookups, unified repair and location records, fewer platform updates and an estimated savings of about two hours per day, plus easier customization and responsive vendor support.

IDT Telecom

Elizabeth Pasceri

Channel Support Manager