Case Study: Nice Ltd achieves more resilient 911 emergency response with Assemblysoft's VoIP solution

Nice Ltd builds high-availability 911 VoIP solution with Assemblysoft for fire and police departments in New York

Nice Ltd, an Israel-based company specializing in security and surveillance systems, faced the challenge of transforming public safety answering points (PSAPs) into intelligence centers capable of handling multimedia communications during high-volume 911 emergencies. To address this, they engaged the vendor Assemblysoft to design and develop a specialized Voice over IP (VoIP) solution.

Assemblysoft assigned a senior solutions architect to develop a scalable cloud-based VoIP solution. This system was designed to ensure high availability and throughput for emergency services in New York, improving call handling during critical scenarios. The solution successfully empowered first responders, enhancing public safety preparedness for the customer.

Nice Ltd