Case Study: Grain achieves 12% higher customer satisfaction with AssemblyAI

How Grain uses AI to augment its customers' productivity and insights

Grain, an AI notetaker platform, needed to ensure its conversation intelligence features were built on highly accurate transcription and speech understanding so it could turn unstructured conversations into useful, repeatable insights for customers. To support this, the company moved from its previous provider, Rev, and began using AssemblyAI’s Speech AI models, including Automatic Language Detection, to improve the quality of its transcripts across its international customer base.

By integrating AssemblyAI, Grain was able to power more accurate transcription for its AI-driven workflows, enabling better identification, highlighting, clipping, and summarization of meetings and calls. The result was a 12% increase in customer satisfaction, showing the measurable impact of AssemblyAI on Grain’s product experience and customer value.

Grain

Mike Adams

Co-founder and CEO