Case Study: Aloware achieves 50% AI package conversion with AssemblyAI

How AI-powered Smart Transcription and QA translates into significant time savings for Aloware’s customers

Aloware, an AI-powered contact center solution, wanted to help customers turn more leads into deals while keeping pace with the industry’s shift toward data-driven, AI-assisted workflows. To do that, Aloware partnered with AssemblyAI and integrated its Speech-to-Text API and speech understanding models to add accurate call transcription, summaries, sentiment analysis, and speaker separation to its product suite.

With AssemblyAI, Aloware launched AloAi Voice Analytics in just six weeks, using its transcription and summarization capabilities to power features like Call Summary Highlights, PII redaction, and CRM updates. The results were strong: 50% of Aloware’s client base converted to AI-powered packages, lead-to-close rates increased by 27% for customers like JobNimbus, and the company has processed more than 200 million calls and texts.

Aloware

Nathan Webb

Senior Product Manager