Case Study: Grain increases customer satisfaction by 12% with AssemblyAI

Grain increases customer satisfaction by 12% with AssemblyAI

Grain, an AI notetaker platform, faced the challenge of ensuring the highest possible transcription accuracy to power its conversation intelligence offering. This foundation of accuracy was critical for Grain to generate valuable, intelligent insights from customer conversations for its users. To achieve this, they switched from their previous provider to integrate AssemblyAI's Voice AI models.

By implementing AssemblyAI's robust and scalable speech-to-text service, which includes Automatic Language Detection, Grain was able to produce highly accurate transcripts. This directly translated into more intelligent analysis for their customers, leading to a 12% increase in customer satisfaction. AssemblyAI's solution helped Grain's highly international customer base achieve greater productivity through augmented intelligence.

Grain