Case Study: Echo AI improves conversation intelligence with AssemblyAI

Echo AI analyzes 18 million calls annually with AssemblyAI

Echo AI, a generative AI-native conversation intelligence platform, faced the challenge of unlocking valuable insights from millions of unused customer phone calls. To achieve this, they required a highly accurate speech-to-text solution as a foundation for their AI models. They integrated Voice AI from AssemblyAI to process and analyze 100% of their customer conversations.

By implementing AssemblyAI's accurate speech-to-text and additional speech understanding models, Echo AI was able to build out its platform to perform summarization, sentiment analysis, and intent classification. This allowed their customers, like Centerfield, to analyze 18 million calls annually, find trends in real-time, and adjust strategies to reduce churn and improve customer satisfaction.

Echo AI