Case Study: Dovetail improves transcription accuracy with AssemblyAI

Dovetail improves WER by 36% with AssemblyAI

Dovetail, a leading customer intelligence platform, faced the challenge of accurately transcribing messy and unstructured customer conversations, which are full of overlapping dialogue and unique accents. To deliver reliable insights, they needed a speech-to-text provider that could offer precise, diarized, and context-aware transcriptions, which led them to evaluate AssemblyAI.

By implementing AssemblyAI's speech transcription service, Dovetail achieved a 36% improvement in word error rate and a 10% improvement in speaker diarization accuracy. This significant boost in transcription quality, accessible through a simple API and integrated via the AWS Marketplace, directly improved customer sentiment and allowed Dovetail's team to focus on building innovative AI features.

Dovetail