Case Study: CallRail achieves 2x customer growth and 23% better transcription accuracy with AssemblyAI

CallRail boosts call transcription accuracy by 23% with AssemblyAI

CallRail, a lead intelligence software company, sought to help its customers extract faster insights from call data and enhance their AI-powered platform. To achieve this, they partnered with AssemblyAI for its secure and scalable AI stack for spoken data, including speech-to-text and speech understanding models.

By integrating AssemblyAI's production-ready AI models, including a Conversational Summarization Model, CallRail was able to launch new AI-first features like automatic call categorization and Call Summaries. This solution delivered significant results: a 23% improvement in call transcription accuracy, a 2x increase in conversation intelligence customers, and helping its own users spend 50% less time reviewing and analyzing calls.

CallRail