Case Study: Calabrio boosts customer satisfaction by 80% with AssemblyAI

Calabrio boosts customer satisfaction by 80% with AssemblyAI

Calabrio, a leading provider of workforce and conversation intelligence solutions, faced a critical challenge with its legacy on-premise transcription provider. The outdated technology resulted in deteriorating accuracy, 41 escalated customer cases, and constraints on global expansion and innovation, threatening their market position. To address this, they partnered with AssemblyAI for its speech-to-text API services.

By implementing AssemblyAI's cloud-native API with features like speaker diarization and PII redaction, Calabrio completed its migration in just 90 days. The results were dramatic, including an 80% increase in customer satisfaction, a 22% revenue increase, and 63% time savings. AssemblyAI's solution provided faster processing, improved accuracy, and the reliability needed to accelerate global growth and solidify Calabrio's market leadership.

Calabrio